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The Lampworks LOGO
Purveyors of Antique Lighting and Accessories
435 Main Street  ~  Hurleyville, New York 12747

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Sales Policy FAQ
   

We answer some Frequently Asked Questions:

Q. How can I pay for my purchase?

A. We gladly accept Money Orders and Checks of any kind (cashier's, certified, personal, etc.)

Payment shall be in U.S. Dollars only.

You are not encouraged to send cash through the mail!

When paying by personal check, merchandise will be held until the check clears the bank. This applies to all buyers, regardless of prior history. We generally wait ten (10) business days to verify this.

Buyers paying by checks drawn on non-U.S. banks will be assessed a minimum charge of $3.75 for processing.

A $25.00 Returned Check Fee applies for checks returned for Insufficient Funds.

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Q. Does the Lampworks take Credit Card payments?

A. The Lampworks does not accept direct credit card payments, however, beginning January 1, 2003, we will begin accepting PayPal as a payment option. To learn more about the PayPal system, visit their web site,

https://www.paypal.com/     PayPal is a registered trademark of PayPal

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Q. I'm buying over the internet, do I have to pay Sales Tax?

A. New York State residents must include 8.00% NYS Sales Tax, or include with their payment a completed and signed NYS Resale Certificate, form ST-120, or it's equivalent. Failure to do so will delay the shipping of your merchandise. (Tax rate effective June 1, 2007)

Click here to download Form ST-120.     Form ST-120 is in Adobe PDF format.

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Q. Does The Lampworks notify the buyer when payment is received?

A. We do not routinely confirm receipt of your payment. If you are curious or concerned, feel free to e-mail us. We will gladly and promptly respond to e-mail inquiries.

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Q. What happens when an Auction ends successfully?

A. The Lampworks will send an e-mail Confirmation Letter to the winning bidder after the auction. This will be done after eBay sends out their End of Auction Notification (please be patient - sometimes eBay抯 notices are slow, depending upon auction volume and internet traffic). The Confirmation Letter will list the winning bid amount, listed shipping charges, and insurance fees (optional, at buyer抯 discretion), where to mail your payment, etc.

  • Continental U.S. Bidders may assume that the total charges are the winning bid + shipping charges listed in the auction text.

  • New York State residents must include 8.00% NYS Sales Tax, or include with their payment a completed and signed NYS Resale Certificate, form ST-120, or it's equivalent. Failure to do so will delay the shipping of your merchandise.

    Click here to download Form ST-120.     Form ST-120 is in Adobe PDF format.

  • International buyers, as well as buyers living in Alaska or Hawaii, can expect to pay additional shipping fees (over and above those listed in the auction text). Additionally, other charges and fees may apply, such as bank fees, for foreign checks or money orders.

    Note: USPS Customs Declarations, if required, will be filled out accurately and honestly. Please do not ask us to falsify Customs Declarations to avoid Customs' Fees.

  • Your payment is expected within ten (10) days of the end of the auction. If you cannot meet this request, please notify us and make alternative arrangements. If payment is not timely, we will send out a reminder.

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Q. Does The Lampworks notify the buyer when the merchandise is shipped?

A. We do not routinely confirm shipment of your merchandise. If you are curious or concerned, feel free to e-mail us. We will gladly and promptly respond to e-mail inquiries.
Our complete Shipping Policy is available at:

http://www.ganainn.com/lw_shipping_policy.htm

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Q. If I win multiple auctions, will items be combined to save shipping charges?

A. At the buyers request, and within reason, we gladly combine items for shipping and recalculate the shipping charges. Auctions must end within three (3) days of each other to qualify. Heavy or bulky items may not be combined with fragile or glass items to minimize the possibility of damage.

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Q. What if an auction's Reserve Price is not met?

A. Generally, when the Reserve Price is not met, we will re-list the item. If it doesn't meet the reserve a second time, we usually return the item to Shop Inventory. Feel free at any time to make an offer on any item that did not make the Reserve (provided it is not currently listed). Remember that in so doing, neither party is protected by eBay's protection policies.

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Q. Can items be returned?

A. Our complete Return Policy is available at:

http://www.ganainn.com/lw_return_policy.htm

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If you have any additional questions or concerns, email us.



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